Cancellation policy

At San Diego Climbing School, we understand that plans can change and unexpected situations may arise. Our goal is to provide flexibility to our clients while also ensuring fairness to our guides and maintaining the sustainability of our business. To help manage scheduling changes effectively, we have established a clear cancellation policy that balances our commitment to our clients with the operational needs of our team.

We highly recommend trip insurance to protect your investment and ensure peace of mind in the event of unforeseen circumstances. Please review our cancellation policy below, and feel free to reach out if you have any questions.

In the unlikely event of weather outside of San Diego Climbing School’s risk management standards, unexpected closures, operational constraints, and other unforeseen reasons, SDCS may cancel a program. While San Diego is known for its sunshine, our Guides are prepared to operate during rainy, hot and somewhat unpleasant weather conditions. SDCS will work closely with clients to ensure that they are receiving the highest quality of instruction, despite the potentially uncomfortable weather conditions. In the very rare circumstances that our judgement deems the weather conditions too high of a risk to operate, we will cancel the program. 

In the event that SDCS initiates a cancellation, we will provide the following options:

- Reschedule to a later date at no extra charge (subject to SDCS availability).

- Full Credit valid for two years from the scheduled date of the program.

- Refund for the affected portion of the service if rescheduling or credit is not feasible.

SDCS is not responsible for any expenses incurred by participants in connection with their trip, including but not limited to airfare, car rental, lodging, or equipment purchases. We strongly recommend purchasing trip insurance to protect against unforeseen cancellations or changes.

If you are considering canceling or adjusting your scheduled trip with SDCS, please reach out to us right away to ensure that we can help you find the best resolution. We want to climb with you! 

All client-initiated cancellations must be received by SDCS via email or phone within the following time frames. Please note, when booking with SDCS, a 15% administrative and processing fee (already included in the cost of the program) is considered non-refundable under any circumstances. 

Private Guiding 

- 30+ days before the trip: Full refund (minus a 15% fee) or full credit for a future booking.

- 15-29 days before the trip: 50% refund or full credit for a future booking.

- 7-14 days before the trip: No refund, but 50% credit for a future booking.

- Within 7 days: No refund or credit.

Youth Climbing Camps 

- 30+ days before the camp start date: Full refund (minus a 15% fee) or full credit.

- 15-29 days before the camp start date: 50% refund or full credit for a future camp.

- Within 14 days: No refund, but we will provide 50% credit for a future camp.

- Within 7 days: No refund or credit unless we can fill your spot with another participant.

If a participant misses a day due to illness or lateness and they have communicated with SDCS, they are welcome to join for the remainder of the program. 

AMGA SPI Courses & Exams

- 30+ days before the course/exam start date: Full refund (minus a 15% fee) or full credit.

- 15-29 days before the course/exam start date: 50% refund or full credit for a future course/exam.

- Within 14 days: No refund or credit unless we can fill your spot with another participant.

If a participant misses a day due to illness or lateness and they have communicated with SDCS, they are welcome to join for the remainder of the program. 

No-Shows

If a client does not arrive at the designated meeting location within 1 hour of the scheduled start time and has not communicated with SDCS, the booking will be considered a no-show. No-shows are not eligible for refunds or rescheduling. To avoid being marked as a no-show, please notify us as soon as possible if you are running late. We will do our best to accommodate delays, but we cannot guarantee an extension of the scheduled time.

We are committed to making climbing equitable and accessible to the San Diego community. If you need to cancel a community or affinity program due to financial hardship or unforeseen circumstances, please contact us to discuss flexible options, including transferring credit to a future program.